Return Policy

At Roseworthy, we value your satisfaction and want to ensure you have a smooth and transparent return process. Our goal is to provide a straightforward returns policy that takes into consideration the unique needs of our small business in Missoula, Montana.

Return Eligibility:

  • We accept returns for items purchased within 30 days of delivery.
  • To be eligible for a return, the product must be unused, in the same condition as when you received it, and in its original packaging.

Return Process:

  1.  Please login in to your account or contact our customer support at roseworthy.info@gmail.com to initiate a return. Be sure to provide your order number and the reason for the return.
  2.  Our team will review your request and provide you with instructions on where to send the item.
  3.  Once we receive the returned item and inspect its condition, we will process the return.
Submit a return request (through your account)
1. Click the profile icon in the store's navigation, or click request a return.
2. Log in to your account:
    • In the Email field, enter your email address, and then click Continue.
    • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    • Go back to the online store, and then enter a six-digit verification code.

3. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return. If your return request is approved and requires shipping, then you are responsible to ship the items back to Roseworthy. After the product is returned, you receive a refund.

Refund:

  • If your return is approved, we will issue a refund to your original payment method. Your refund will be the price you paid minus a 10% restocking fee.  Please allow up to 7-14 business days for the refund to be processed.

Return Shipping:

  • Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe return of your item.

Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us immediately. We will provide instructions for returning the item, and we will cover the return shipping costs.

Cancellations:

  • If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will issue a full refund. If it has already been shipped, you will need to follow the return process outlined above.

Exchanges:

  • Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, please return the original item and place a new order.

Limited Returns:

  • Given our small business size, we have limited resources for handling returns. If you have any questions or concerns about our products, feel free to contact us for assistance.

This returns policy is subject to change, and any updates will be communicated to our customers. If you have any questions or need further clarification, please don't hesitate to reach out to our customer support team at roseworthy.info@gmail.com. Thank you for supporting our small business in Missoula, Montana. We appreciate your understanding and cooperation.